Privacy and Protection of personal information

Last updated September 25th, 2023

On September 22, 2022, Bill 25 on the protection of personal information will gradually come into force over a 3-year period. This law affects the standards of practice of health professionals, including members of Clinique Spectrum.

As psychologists, psychoeducators, speech and language pathologists, social workers and psychiatrists, as well as the BCBAs, BCaBAs, residents and trainees we represent, we will now have the following responsibilities at Clinique Spectrum:

  • Applying the Privacy Act (Loi sur la protection des renseignements personnels
  • Responding to requests for personal information (e.g. access, rectification, release, etc.)
  • Implement governance rules for personal information
  • Maintain a register of disclosure of personal information
  • Notify the Commission d’accès à l’information of any privacy incident involving personal information
  • Maintain a register of confidentiality incidents involving personal information

Other measures will also be in place by 2024: more information will follow.

Nathalie Garcin, PhD, psychologist
Privacy Officer for Clinique Spectrum

Privacy Policy

Before using our site, please read this privacy policy carefully.

This Privacy Policy is applicable to Clinique Spectrum Inc (“Clinic”) and sets out our policy on the gathering and use of information on this site. The Clinic is committed to providing a safe web site for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. The Clinic complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act and the Loi 25: Loi modernisant des dispositions législatives en matière de protection des renseignements personnels dans le secteur privé.

There may be links from our Site to other websites; note that this Privacy Policy applies only to our Site and not to websites of other companies or organizations to which our Site may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. The Clinic does not endorse, and is not responsible for, these linked websites.

Although you are not required to register to access our Site, you may be asked to provide us with personal information when you visit certain sections of our Site. More specifically, our referral form and intake forms contain personal questions that you can send to our Clinic. Should you prefer to receive these forms in hard copy or via email, please make this request through Please be advised that the information transmitted to our site in done so in an encrypted fashion. All communication and data saved at Clinique Spectrum is done on a local server.  Your personal information will not be stored on the “Cloud”. Your use of our Site signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Site. Your continued use of the Site signifies your acceptance of these terms and any changes in effect at the time of use.

Collection of personal information

Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.

We collect information that you voluntarily provide to us through responses to our intake questionnaire our referral form, questionnaires,feedback forms and the like. We may also ask you to provide additional information such as your e-mail address, phone number, address and birth date if you want to obtain additional services, information, or to access our services.Prior to filling out our forms, please ensure that you have the consent of the individual for whom you are filling out the forms (in the case of a minor, or an adult with an incapacity).

Generally, you are not required to provide personal information as a condition of using our Site, except as may be necessary to provide you with a product or service that you have requested.However, our Site is restricted to certain individuals such as health care professionals or our prescription drug patients and we may require these individuals to register upon entry by providing us with certain information.

How does the clinic use information gathered about online visitors?

Before forwarding us any personal information,please be advised that any information gathered on our Site may be used in the aggregate for research and development relating to our Sites and/or for future site development and, if you ask us to, to send you information about our Clinic and partners. In particular, we may use information gathered about you for the following purposes: to monitor interest in clinical services and to assist us to tailor the content of our Site to your needs by collecting information about your preferences through tracking of patterns page views on our Site; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us with details of any additional services, training programs or events we may have available from time to time.

Promotional and informational offers

With the permission of an online visitor, information submitted at the time of registration or submission may be used for sharing training or new services provided by the Clinic. If a visitor objects to such use for any reason, they may prevent that use, by e-mailing a request to us at . The Clinic maintains visitors’ information in a secure environment and sells no information to third parties. As well, in order to maintain the confidentiality of its’ clients, no group mailing software (such as Mailchimp) is used by the clinic. If you have submitted personal information and want to change it or have it removed, please contact us as described below.

Disclosure of information

The Clinic will NEVER disclose personal information that you provide on its Site to any third parties other than to a clinician affiliated to Clinique Spectrum except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law,regulation, warrant, subpoena or court order. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.


The Clinic, in common with many web site operators, may use standard technology called “cookies” on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.

Protection of children online

The Clinic considers the protection of children’s privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, our Site or help-seeking information lines.

Protection of information:

Our Commitment to Security

We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. The Clinic applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities (locked cabinets and locked offices) and making personal information accessible only to authorized clinicians (through Double authentication procedures and secure VPN) and clinical coordinator on a need-to-know basis. Data held on our server is local (not could-based) and communications through our Clinic email are encrypted.

Storage of Information

Personal information you share with us is stored on our database server at Clinique Spectrum in Montreal, Canada, or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy.

Policy change

If we alter our Privacy Policy, any changes will be posted on this page of our Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.

First Policy:  December 4th, 2018
Amended:  September 25th, 2023

Acceptance of our privacy policy

By using this Site or any other The Clinic Site or interactive banner ads, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy.

Make an inquiry: Please contact our Privacy officer, Dr Nathalie Garcin, should you have any questions or concerns regarding our site or the safeguard of your personal information:

Clinique Spectrum
4077 Décarie
Montreal, Québec
H4A 3J8